Refund Policy

The 30-day money-back guarantee

Every DonePins order — one-shot, Etsy purchase, or subscription batch — comes with an unconditional 30-day money-back guarantee. If you're not satisfied with your pins, contact us within 30 days of delivery and we'll issue a full refund. No partial credits, no “store credit only,” no run-around. This is the only refund policy DonePins operates, and it is identical on every sales channel.

How to request a refund

Two ways — whichever is easiest:

• Reply to your delivery email and tell us you'd like a refund.
• Email hello@donepins.com with your batch ID or Etsy order number.

We process refund requests within 5 business days. Refunds are returned to your original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.

Prefer a free re-render?

Many customers would rather we fix the batch than take their money back. If you tell us what's off — tone, layout, color, niche fit, anything — we'll re-render the entire batch within 24–48 hours at no charge, as many times as it takes. Choosing a re-render is always optional and never waives your 30-day money-back guarantee — if you still aren't satisfied, the refund remains available within the 30-day window.

Monthly subscriptions

• Cancel anytime from your customer portal. Your subscription ends at the conclusion of the current billing period; you retain full access until then.
• Every batch is covered. Each monthly batch carries the 30-day money-back guarantee — if a batch misses, contact us within 30 days of that batch's delivery for a full refund of that batch.

Annual pre-payments

• The 30-day money-back guarantee applies from the start of an annual plan: if you're not satisfied within the first 30 days, we refund the plan in full.
• After the first 30 days, annual plans are not prorated if cancelled mid-term. You keep access and continue receiving batches through the end of the prepaid year, and each individual batch still carries the 30-day money-back guarantee.

Edge cases

• Stripe disputes / chargebacks: if something went wrong, reach out before opening a chargeback — our 30-day money-back guarantee almost always resolves it faster than a bank dispute.
• Fraud or accidental purchase: if your card was used without your authorization, contact us immediately and we'll cancel the order before render and unwind the charge.

Contact

Refund requests and billing questions: hello@donepins.com

Digital Empire LLC · 30 N Gould St Ste N, Sheridan, WY 82801